• Spa Gift Shop Attendant - Full Time

    Job Locations US-GA-Braselton
    Posted Date 1 month ago(4/16/2019 5:17 PM)
    Requisition ID
    2019-4928
    # of Openings
    1
    Category
    Gift Shop
    Position Type
    Regular Full-Time
    FLSA Status
    Non-Exempt
    Location : Location Name
    Chateau Elan Winery & Resort
  • About Us

    Within the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau Élan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests’ expectations.

    We look for people with personality, energy, enthusiasm, excellent grooming and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau Élan the special place it is today.

    Perks include but are not limited to discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail, free meals in the Associate Cafeteria as well as access to the YouDecide® discount program. YouDecide® offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans.

    Overview

    This individual will assist guests in the selection of merchandise, total bills, accept payments and make change for customers in the retail store.

    Responsibilities

    • Exceptional customer service skills. Must be able to work a flexible shift, including weekends.

    • Promote sales by using suggestive selling techniques. Ensure that the shop is kept clean, and that displays are attractively merchandised to promote sales. 
    • Ensure all assigned inventory counts are accurate. 
    • Protect assets against losses and shoplifting. 
    • Handle all cash transactions accurately. Follow proper procedures for credit card and room charge transactions and obtain proper identification and department information for all associate discounts. Adhere to the hotel cash handling policies. Practice proper register operation procedures. 
    • Assist in the training of new staff to ensure standard operating procedures are communicated and adhered to. 
    • Maintain constant communication line with gift shop manager/supervisor in order to keep abreast of all shop related problems, customer requests and fast moving items to maximize sales and guest satisfaction. 
    • Comply with attendance rules and be available to work on a regular basis. 
    • Perform any other job related duties as assigned.

    Qualifications

    • Mathematic proficiency required to handle cash. 
    • Requires knowledge of computer equipment or other technical devices and the ability to operate cash register.
    • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
    • 6 months of previous customer service experience. Prior retail and/or hospitality experience preferred, but not required

    Benefits

    HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

    For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

     


    HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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