• Overnight Front Desk Supervisor - Night Audit

    Job Locations US-LA-New Orleans
    Posted Date 1 month ago(4/16/2019 11:04 AM)
    Requisition ID
    2019-4877
    # of Openings
    1
    Category
    Front Desk
    Position Type
    Regular Full-Time
    FLSA Status
    Non-Exempt
    Location : Location Name
    The Westin New Orleans
  • About Us

    Adjacent to the historic French Quarter, The Westin New Orleans Canal Place is the perfect address to savor the Crescent City's zest for living. Just steps from fine dining, Harrah's Casino, upscale shopping, museums, art galleries, and the central business district, we are able to provide comfort and service that will make our guests feel right at home. Become a member of our team and enjoy competitive pay and benefits, including free lunch and dinner in our associate cafeteria, discounted parking, uniforms, guest service incentives, monthly birthday celebrations, quarterly awards ceremony, annual all associate crawfish boil and competition. Stop by today to learn more about joining our team!

    Overview

    Supervise the night audit operations to ensure the maintenance of financial controls and compliance with hotel standards. Coordinate with other departments (i.e. security, housekeeping) to ensure quality service is provided to all guests.

    Responsibilities

    • Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. 
    • Supervise the night audit/hotel associates; review and verify daily work. 
    • Supervise the balancing, reconciliation and closing of various daily accounts and prepare the daily statements to provide accurate, timely information to management while ensuring proper controls are maintained. 
    • Control the Night Audit Bank. 
    • Review timecards on a daily basis and complete daily and weekly/bi-weekly payroll reports. 
    • Perform functions of Night Auditors as needed to provide coverage and ensure completion of work in a timely, accurate manner. 
    • Prepare the daily activity sheet, report all noteworthy events and serious accounting violations. 
    • Respond to customer issues, complaints, or problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. 
    • Comply with attendance rules and be available to work on a regular basis. 
    • Perform any other job related duties as assigned.

    Qualifications

    • Hotel experience preferred.
    • Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. 
    • Ability to effectively deal with guest and associate concerns in a friendly and positive manner. 
    • Ability to access and accurately input information using a moderately complex computer system.
    • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

    Benefits

    HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

    For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

    HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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