HEI Hotels

Outlet 1 Host/Hostess

Job Locations US-OH-Cleveland
Posted Date 4 weeks ago(5/23/2024 4:59 PM)
Requisition ID
Food and Beverage
Position Type
Regular Part-Time
FLSA Status
Location Name
Westin Cleveland
Discretionary Performance Bonus Eligible
Tipped / Service Charge Eligible

About Us

The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the FirstEnergy Stadium and Rocket Mortgage Field House Arena are less than a mile away. This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby. Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service. We strive to create an experience where the guests come back because of the excellence and family feel. We want you to be a part of Cleveland's history!

Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.


The Westin Cleveland Downtown is excited to launch our new restaurant concept Masa & Agave scheduled to open mid-July, 2024. The hostess or host is the critical first impression of the restaurant, and is essential to the welcome, comfort and farewell for all of our dining guests. They are empowered to create memorable guest experiences and repeat customers to our Westin brand!


  • Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu. 
  • Read, maintain and make daily entries in the log book to coordinate communication between shifts and management. 
  • Maintain proper set-up of dining room. 
  • Receive records and make any necessary arrangements for reservations and special functions in the restaurant. 
  • Comply with attendance rules and be available to work on a regular basis. 
  • Perform any other job related duties as assigned.
  • Have excellent communication with the team and hotel staff.
  • Accomodate special guest requests and assist in all necessary operations of the restaurant.


  • Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials. 
  • Ability to remember, recite and promote the variety of menu items. 
  • Ability to move throughout a crowded room to seat guests with or without reasonable accommodation.
  • Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions. 
  • Ability to establish and maintain effective working relationships with associates, customers and patrons.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.


HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!


Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.                                     


HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.


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