HEI Hotels

Event Assistant

Job Locations US-NY-Saranac Lake
Posted Date 3 months ago(3/20/2023 2:34 PM)
Requisition ID
Position Type
Regular Full-Time
FLSA Status
Location Name
Saranac Waterfront Lodge
USD $23.00/Yr.

About Us

We're transforming the hospitality industry in the Adirondack region and are looking to bring on talented professionals. By cultivating an environment that inspires ideas and supports highly motivated individuals, we strive to build a strong team. We believe all team members should feel valued, personally and professionally. We feel a strong connection to our natural resources and are the first LEED-certified hotel in the Adirondack Park. If you have dreams, are willing to work hard for them and are looking to grow, we encourage you to apply!

Everyone Has a Voice - Creativity and innovation can come from anyone and anywhere. We want to ensure everyone is heard, considered and respected; Culture - We believe everyone should have the ability to work in a positive climate. Outdoor activities, book clubs, game nights and lots of laughs! Shall we say more?; Benefits - Our benefits include comprehensive healthcare, a great company-matched retirement plan, professional development, competitive time off, discounts at Preferred Hotels, and so much more; Community Partners - By partnering with local farms, breweries, business and vendors, we hope you benefit from the lifestyle experiences and discounts that are offeredl Room to Grow - Every role here has an opportunity to grow. We believe in learning, getting mentorship and taking ownership. We manage about 100 hotels throughout the country so you can take your career to new places!

Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.


Assist the Sales & Events team in the execution of on-site events and provide administrative support for resort leadership.


  • Answer incoming telephone calls, completing a lead form for all inquiries and assist guests with questions, changes and special requests. Ensure no leads are abandoned and all calls are returned promptly (generally within four hours). Communicate requests to appropriate departments. 
  • Type all banquet event orders and group resumes.
  • Type thank you letters and comment cards. 
  • Prepare and coordinate distribution of incoming and outgoing correspondence
  • Maintain filing system according to HEI Hotels and Resorts standards. File contracts and correspondence daily. Daily pull of trace cards and files. 
  • Coordinate all in-house event requests.
  • Performs minute taking, transcripbing, and distribution of internal communication.
  • Handles individual reservations for VIP clients. Ensures that all arrangements are handled properly and communicates needs with other departments.  
  • Comply with attendance rules and be available to work on a regular basis. 
  • Perform any other job related duties as assigned.


  • Hotel experience preferred.
  • Available to work a flexible schedule to accommodate business demands, which may include weekends, evenings, and holidays.
  • High School Diploma, Bachelor's Degree preferred.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy. 
  • Ability to access and accurately input information into a computer using Microsoft Office Suite software. 
  • Ability to follow written and/or verbal instructions. 
  • Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation.
  • Ability to set-up and maintain filing systems with or without reasonable accommodation.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.


HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental 
programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ‚Äčthrough EyeMed. ‚ÄčOur Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. 


Daily Pay Badge

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.


HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.


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