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Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.
Prepare food of consistent quality and assist in kitchen functions.
Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors.
Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors.
Assist Banquet Manager in the preparing for banquet guests and ensure positive guest experience.
Supervise the daily operations of the Banquet area to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures. Banquet Manager is responsible for the daily operations of the Banquet area. May be involved in the budgeting process and monitoring of daily revenues and payroll expenses.
Salary Range 50,000 - 60,000
Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors.
Assist the Outlet Manager and Restaurant Servers in maintaining a clean and welcoming environment, as well as providing guests stellar service.
Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.
Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.
This role involves managing individual projects, media and influencers relations, handling social
media platforms, internal communications and performing administrative duties. It involves
leadership, creative, analytical, digital, commercial and administrative responsibilities. Specifically,
you will perform the following tasks to the highest standards: Business Function • Develop,
proactively manage and implement the annual hotel marketing and PR plan to include media
relations, social media, internal communications, eCommerce, brand recognition and loyalty
marketing within budget guidelines • Responsible for measuring key performance indicators relating
to all marketing and PR activities, promotions and campaigns, and producing performance reports
for all key stakeholders • Manage the roll out of marketing and PR initiatives to support the hotel in
meeting their targets, also by leveraging key function activity with corporate communications,
eCommerce, marketing operations, strategic partnerships • Oversee the execution of all promotional
activities, whether local, regional or global, across all available channels, ensuring brand adherence
and effectiveness • Manage all media relations activities and information, including maintaining and
distributing press kits, press releases, photo library, brochures, newsletters, key personnel
biographies and hotel question and answer sheet • Oversee media visits and develop key media
contacts, manage press conferences on site and be aware of media events and activities in the local
area and community • As the key media liaison, source and pitch interesting, newsworthy stories
relating to the hotel including, but not limited to F&B, rooms, spa, architecture and design, team
members and corporate responsibility • Ensure sales and F&B teams receive full marketing and PR
support including collateral • Always be the brand champion ensuring all collateral conforms to
agreed brand standards and content is compliant of corporate guidelines and within budget
guidelines across all activities • Manage internal communications in the hotel and take
responsibility for updating regional office of any local stories, awards and sponsorship events to
promote locally, regionally and globally • Develop, manage and grow a tailored social media strategy
to drive engagement and grow loyalty • and manage all hotel level CRM and database requirements •
Support Line Manager in developing marketing and PR strategy and demonstrate clear outcomes
that work to support the commercial strategy of the business • Identify local partnership
opportunities with the regional team, and oversee the on-going execution of revenue driving
activities • Responsible for building a coherent social media strategy for the hotel and its outlets •
Seek to grow social media followers and to enhance interaction with customers on these sites using
relevant tools and techniques • Respond to customer postings as appropriate tackling any
complaints and issues Managing Execution • Achieve agreed performance goals and marketing and
PR objectives of role set out by the Line Manager • Manage and execute local news or stories
affecting hotel business and share across region • Be the marketing and PR representative in hotel
commercial focus meetings, and proactively identify revenue-driving opportunities with other key
stakeholders • Conduct continuous analysis of competitive environment and consumer trends, and
use findings to continuously evaluate and drive commercial success and social media activity •
Lead effective content management across all available channels, including hotel website , OTAs,
social media, mobile marketing and PR and partnership programs • Participate in all internal and
external marketing and PR meetings and attend relevant industry events, training workshops and
trade-shows Developing Talent • Establish excellent open communication with all operational
teams, i.e. GM, Dir. of Opts and other department heads throughout the resort • Develop and
maintain good working relationships with various levels of HEI's personnel including corporate and
regional marketing and communications teams, corporate brand, eCommerce, loyalty and
partnership teams • Proactively develop and maintain effective working relationships with all
external customers to include key members of the media, community organizations', local and
municipality government officials, local industry organizations' as well as suppliers and agencies •
Excel at being an effective team player to all corporate, regional and hotel level personnel by
demonstrating a 'can do' and customer focused attitude, providing peer support, cross-functional
and across regions What are we looking for? A Director of Marketing serving HEI is always working
on behalf of our Guests and working with other Team Members. To successfully fill this role, you
should maintain the attitude, behaviors', skills, and values that follow: • Previous Marketing
experience in a similar environment • Experience of managing and motivating a team along with
evidence of driving successful team results • Experience of developing, creating and managing
promotional campaigns and marketing and PR activities with associated costs and working to
budget restraints • Complete understanding of key functions relating to marketing and PR strategies
and initiatives whilst managing multiple work streams • Experience in developing and implementing
effective and realistic marketing and PR plans and strategies, including budget evaluation •
Demonstrates ability to interact effectively with various levels of management • Outstanding
communication skills in all areas of writing, listening and speaking English. • Communicates key
information effectively to all levels of management using a variety of communication tools •
Proficiency in budget management, project and time management • Able to think analytically,
critically and strategically when faced with unique opportunities and challenges, prioritizing and
identifying productive solutions • Demonstrates a sound understanding of commercial awareness
and has the ability to influence others in key situations whilst maintaining positive relationships •
Demonstrates excellent interpersonal skills to include strong leadership and cultural sensitivity •
Executes calculated risks with pre-determined successful outcome • Able to relate to the marketing
and PR world and adapt to changing priorities quickly and with ease • An accomplished leader
offering excellent judgement, time management and decision making skills • Friendly demeanor,
positive, enthusiastic and delivers strong customer focused work ethic • Excellent problem solving
and decision making skills who can work autonomously whilst keeping all parties informed •
Creatively minded and has a desire to work in marketing and PR for the hospitality industry •
Demonstrated self-starter with excellent attention to detail • High energy and the ability to motivate
and manage a team through leading by example • Resourceful, customer focused and results
oriented • Enjoys working collaboratively, key team player with a "can do" attitude and thrives on a
challenge It would be advantageous in this position for you to demonstrate the following capabilities
and distinctions: • Previous experience of working in a marketing and PR role in a luxury hotel setup •
Experience of working with key marketing partnerships, media and design agencies
Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.
Assist guests with arrival and departure from hotel, while providing positive guests experiences.
Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors. Provide Housekeeping Team direction and support.
Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors.
Maintain all building related systems and the building envelop to ensure the safety of hotel guests, associates and vendors. Ensure compliance with company Engineering Assumptions/Culture, preventative maintenance programs and procedures, Standard Operating Procedures, Mission Vision and Values as well as all Building/Fire/Health Department codes. Maintain building complex as energy efficiency as possible constantly looking for ways to save energy. This opportunity is being hired at $20.00 per hour.
Assist Bartender in the serving of guests to ensure positive guest experience.
Assist guests with arrival and departure from hotel, while providing positive guests experiences.Must be able to work all shifts, weekends included.
Serve guests in a hospitable manner to ensure positive guest experience.
Serve guests in hospitable manner to ensure positive guest experience.