• Overnight Room Service Server

    Job Locations US-CO-Denver
    Posted Date 1 month ago(2/14/2019 10:02 AM)
    Requisition ID
    2019-3637
    # of Openings
    1
    Category
    Food and Beverage
    Position Type
    Regular Full-Time
    FLSA Status
    Non-Exempt
    Location : Location Name
    The Brown Palace Hotel & Spa
  • About Us

    The Brown Palace Hotel and Spa, Autograph Collection, synonymous with extraordinary service since 1892, invites you to join a new level of luxury Downtown Denver hotels. Home to a collection of 241 distinct guestrooms and suites, the hotel also boasts six unique restaurants and bars, a boutique spa and nearly 20,000 square feet of meeting space, making the Brown Palace as appropriate for an adventurous jetsetter as it is for a corporate-minded CEO.

    In addition to being a part of one of the most historic hotels in Denver, team members will enjoy many additional perks of working at the Brown Palace Hotel and Spa. These perks include discounted RTD Eco Pass, free employee meals, discounts on services/F&B at the hotel and Friends and Family hotel room discounts. Come learn more about joining our team!

    Overview

    Work with Room Service Team in the serving of guests to ensure positive guest experience.

    Responsibilities

    • Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards. 
    • Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines. 
    • Set up and deliver all VIP amenities. 
    • Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure. 
    • Complete all shift side work as outlined in the hotel's operating policies and procedures. 
    • Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communication to immediate shift supervisor. 
    • Perform all cash handling responsibilities in accordance with company policies and procedures. 
    • Comply with attendance rules and be available to work on a regular basis. 
    • Perform any other job related duties as assigned.

    Qualifications

    • Hotel experience preferred.
    • Ability to communicate well with guests. 
    • Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule with or without reasonable accommodation.
    • Ability to transport large trays weighing up to 30lbs. with or without reasonable accommodation.
    • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

    Benefits

    HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

    For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

     


    HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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