HEI Hotels

Night Auditor

Job Locations US-CA-Pasadena
Posted Date 2 months ago(7/29/2022 8:41 PM)
Requisition ID
2022-30103
Category
Front Desk / Guest Services
Position Type
Regular Full-Time
FLSA Status
Non-Exempt
Location Name
The Westin Pasadena

About Us

Find us in the heart of one of California's most exciting cities, with easy access to cultural sites such as the Historic Old Town Pasadena, museums, restaurants, and the Rose Bowl Stadium. We're also only a short distance from the Pasadena Convention Center. We offer 350 newly renovated guest rooms and 18 unique suites, all boasting our signature white Heavenly® Bed with a pillow-top mattress. Many rooms offer great courtyard or mountain views, and all are furnished with the uplifting Heavenly® Bath.

Our hotel offers Associates with many unique benefits such as discounted garage parking, discounted dry cleaning & laundry services and a free meal during each shift. We take pride in our community by volunteering as a group for Walks, Children’s Events as well as supporting our furry friends in the local pet rescues. Our CARE committee supports the Community, Associates and the Environment through active volunteering, holding creative & fun events and collecting donations. As a Hotel, we know that Everything Communicates, so taking care of our Associates is extremely important to us. Happy Associates make happy Guests – and that is what it is all about! We look forward to you joining our fast pace, driven, big-little work family. Westin Pasadena – One Team, One Goal!

Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

The Westin Pasadena is an upscale hotel, minutes from the Pasadena Museum of California Art, Pasadena Civic Auditorium and the Rose Bowl stadium. Our rooms feature contemporary furnishings, work desks, coffeemakers, flat-screen TVs and Wi-Fi. Amenities include a heated outdoor pool and an exercise room. Our lobby bar and restaurant offers healthy Californian cuisine indoors or on our stylish shaded terrace. With over 20,000 square feet of meeting/events rooms, there is never a dull moment at the Westin Pasadena. Come join the most amazing team in beautiful Pasadena, home of the famous New Years day Rose Parade. This is a full-time position offering competitive pay, medical, dental, vision and much much more.

 

Start your new Career with HEI Hotels & Resorts at the Westin Pasadena--- APPLY TODAY!!!

Responsibilities

 

Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests. When Security is not present on property, will perform protective, preventative, safety and security related enforcement functions. When deemed possible, touring hotel complex to ensure the safety and well-being of all hotel guests, associates and vendors. The following are specific contributions that must be developed during the training program in order to successful complete the program and be placed in a hotel:

  • Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.
  • Run audit reports/journals from the front office system, Point of Service and the computer.
  • Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
  • Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
  • Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.
  • When feasible during shift, conduct a foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using two way radio, bending, stooping and kneeling.
  • Maintain order in the hotel, dealing with the welfare of guests, and assisting with door lock problems. Coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner.
  • Handle undesired conduct and potential violations of hotel policy as warranted for the security and safety of hotel guests, associates, patrons and property. Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands.
  • Watch for suspicious persons entering, exiting, or loitering around building. Conduct walk through observations of entire hotel. Promote safe work practices.
  • At time may need to observe the security monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
  • Memorize and life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.

Qualifications

  • Hotel experience preferred.
  • Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. 
  • Ability to effectively deal with guest and associate concerns in a friendly and positive manner. 
  • Ability to access and accurately input information using a moderately complex computer system.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental 
programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ​through EyeMed. ​Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. 

 

Daily Pay BadgeWork today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

                                                                                                                                


HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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