HEI Hotels


Posted Date 2 months ago(10/1/2021 12:36 PM)
Requisition ID
Food and Beverage
Position Type
Regular Full-Time
FLSA Status
Location Name
The Kartrite Resort and Indoor Waterpark

About Us

Welcome to the Kartrite Resort & Waterpark, one of the countries most modern indoor waterparks. Located in the Catskills, this luxury lodge experience is the perfect adventure for families of all ages. We are looking for passionate, engaged team members to join us in creating an unforgettable experience for all of our guests. Apply toady to learn more!


BASIC FUNCTION: The server is responsible for providing prompt and courteous service to the guest.  They must follow all service standards and procedures of the restaurant to maintain a positive guest experience. 




    Engage with guest, ensure all orders for drinks and food are placed accurately.  
    Obtain an open communication with culinary team for placing food orders. Ensure food and beverage orders are to guest expectations, adhering to any food allergies or concerns. 
    Promptly deliver all food and beverage orders to the guest. Should there be a delay in service, inform the guest in a timely manner 
    Demonstrate knowledge of all alcoholic beverages (wine, beer, etc.) and food menu items being served on property. Provide guidance and/or suggestions on different Food and Beverage items available at the property. 
    Responsible for table maintenance within assigned stations throughout the service: table setup/breakdown, water service, refreshing of silverware, sweeping, mopping and/or vacuuming 
    Responsible for assigned station/side work duties 
    Clean and reset tables in a timely manner 
    Responsible for adhering to sanitation and safety policies 
    Collect cash from guest for food and beverages served, ensure proper change is being returned to the guest, ensure if guest is paying by credit cards maintain level of security. 
    Ensure proper signatures are collected on credit card and room charges.  Validating charges by providing guest with recipe of sale.  Ensure accuracy when balancing all monies.  
    Responsible for following all end of shift cash handling procedure. 
    Responsible to ensure the cleanliness of the restaurant, the dining ware are presentable, clean and polished.  (flatware, dishes, glasses, coffee cups, napkins, etc.) 
    Must be knowledgeable with the hotel amenities, venues and different facilities available on the property. 
    Assist in guest seating in a courteous, professional manner. 
    Support other areas of restaurant as necessary 
    Ensure appearance of uniform is in good condition. 
    Perform any other job- related duties as mandated by supervisor or manager. 
    Work and assist with Food and Beverage team to ensure dining experience for guest is an exceptional experience. 
    Must be knowledgeable with the hotel amenities, venues and different facilities available on the property. 




    Environment:  Indoors, dimly lit, carpeted, climate-controlled environment. Hard kitchen floors with occasional slippery or greasy areas. Handling hot china and silver. Outdoors, cement surfaces, with exposure to outdoor climate and elements. 




    High school diploma or equivalent. 
    Previous restaurant experience preferred. 
    High volume experience. 
    Good food and beverage knowledge. 
    Customer centric focused on providing a positive guest experience. 
    Excellent communication skills. 
    Previous knowledge of POS systems preferred.  
    Must be able to work outdoors. 
    Must available to work flexible hours including holidays and weekends; capable of performing multiple tasks in fast paced environment. 



HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental 
programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ​through EyeMed. ​Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.


Daily Pay BadgeWork today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.


HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.


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