HEI Hotels

Restaurant Reservationist

Job Locations US-NJ-Weehawken
Posted Date 2 months ago(8/6/2020 8:39 PM)
Requisition ID
2020-12352
# of Openings
3
Category
Reservations
Position Type
Regular Full-Time
FLSA Status
Non-Exempt
Location : Location Name
Envue Hotel, an Autograph Collection

About Us

For travelers craving convenient freedom and an uncluttered view, EnVue, Autograph Collection is New York City on exhibit. Unparalleled hotel rooftop views and easy transportation options brings the iconic city closer than ever. Now EnVue rises from the revitalized Hudson River waterfront offering a clean slate for new generations to create their own history.
Working at EnVue, our team member are empowered to do their best as they grow their careers through our various training programs – CBT or classroom style. Associates are offered a wealth of health and wellness benefits plus 401K and additional life insurance for family members. Working hard has its privileges such as HEI and Marriott Hotel discounts for employees and their immediate family members at location all over the world. We make life in and out of work stress free by providing company paid parking, lunch and dinner meals, open communication and participating in community relation events.

Overview

Assist guests during the reservation process for NoHu Rooftop Restaurant. 

Responsibilities

  • Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability, transportation to and from restaurant, policy, etc. Promote HEI Hotels and Resorts and brand-specific marketing programs. Assign reservations based on guest preferences and availability. 
  • Read, retrieve, communicate and verify information including confirmation number to caller. Input and retrieve data using a computer reservation system (Open Table) and utilizing codes for efficiency. 
  • Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. 
  • Comply with attendance rules and be available to work on a regular basis. 
  • Assist the FOH Host when necessary.
  • Administrative and clerical duties
  • Perform any other job related duties as assigned.

Qualifications

  • Can communicate well with guests. 
  • Ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger to collect accurate information. 
  • Ability to access, read and accurately input information using a moderately complex computer system. 
  • Ability to establish and maintain effective working relationships with associates, customers and patrons. 
  • Ability to sit for extended periods of time. Ability to input 40 WPM on a computer keyboard with or without reasonable accommodation.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

 


HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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