VIP Manager

Job Locations US-NJ-Weehawken
Posted Date 2 weeks ago(7/23/2020 12:43 PM)
Requisition ID
2020-12269
# of Openings
1
Category
Food and Beverage
Position Type
Regular Full-Time
FLSA Status
Non-Exempt
Location : Location Name
Envue Hotel, an Autograph Collection

About Us

For travelers craving convenient freedom and an uncluttered view, EnVue, Autograph Collection is New York City on exhibit. Unparalleled hotel rooftop views and easy transportation options brings the iconic city closer than ever. Now EnVue rises from the revitalized Hudson River waterfront offering a clean slate for new generations to create their own history.
Working at EnVue, our team member are empowered to do their best as they grow their careers through our various training programs – CBT or classroom style. Associates are offered a wealth of health and wellness benefits plus 401K and additional life insurance for family members. Working hard has its privileges such as HEI and Marriott Hotel discounts for employees and their immediate family members at location all over the world. We make life in and out of work stress free by providing company paid parking, lunch and dinner meals, open communication and participating in community relation events.

Overview

The VIP Manager is responsible for the planning and supervising of the NoHu Restaurant front of the house operations order to achieve guest satisfaction, quality service and creating a vibrant dining experience.

Responsibilities

  • Coordinate all large group dining experiences, including written and verbal communication, in person tours, assure proper setting of dining tables
  • Manage reservations for guests using Open Table app.
  • Supervise hosts (two levels) who meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu. 
  • Resolve all guest concerns.
  • Supervise the service of guests, being watchful of all attendee and cover count
  • Build and maintain strong relationships with restaurant guests
  • Ensure that all marketing material and menu items are correct and up to date.
  • Interacting with guests via social media to maintain the restaurant's positive reputation.
  • Check restaurant for cleanliness and set up.  Check service stands and aisle areas.  Check tables for cleanliness and sanitation.
  • Read, maintain and make daily entries in the log book to coordinate communication between shifts and management. 
  • Receive records and make any necessary arrangements for reservations and special functions in the restaurant. 
  • Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages.
  • Comply with attendance rules and be available to work on a regular basis. 
  • Perform any other job related duties as assigned.

 

 

Qualifications

  • Must have prior experience as a Maitre d' or related position
  • High School Diploma or equivalent required.
  • Ability to use point of sale/Micros
  • Expert skills in reservation applications such as Open Table
  • Ability to lift/carry weight up to 50 pounds with or without reasonable accommodations.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

 


HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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