• Lead Concierge

    Job Locations US-FL-Miami
    Posted Date 4 weeks ago(1/23/2020 9:58 AM)
    Requisition ID
    2020-10711
    # of Openings
    1
    Category
    Food and Beverage
    Position Type
    Regular Full-Time
    FLSA Status
    Non-Exempt
    Location : Location Name
    The Conrad Miami
  • About Us

    Towering over Brickell Avenue, Conrad Miami offers the ultimate in luxury accommodations, a serene rooftop pool, sprawling vistas of the bay, and easy access to elegant entertainment and dining. Conrad Miami is a 2017 TripAdvisor Certificate of Excellence award recipient.

    Working for the Conrad Miami comes with many perks, including, complimentary lunch, complimentary dry cleaning and discounted parking and bus/metro passes. We foster a culture of training, mentoring and development. Looking for a great place to start your career? Check out the Conrad Miami today!

    Overview

    Assist guests with their food and beverage needs while in the concierge lounge. 

    Responsibilities

    • Make reservations and arrangements for events, transportation, local attractions, restaurants, etc. and tours as requested. 
    • Procure services, provide information and reserve services and/or use of bonded babysitters, reputable athletic clubs, etc. 
    • Comply with unit and brand procedures and standards for check-ins, check-outs, cash handing, etc. 
    • Assist guests with other requested services (e.g. mail, faxes, etc.) 
    • Provide the following information to guests: Local areas (e.g. social, cultural, attractions), location and hours of operation, all hotel facilities (e.g. the hours of operation, location, daily and weekly events), local area's restaurants and theater/musical productions, airline, automobile rental, transportation directions, personal services. 
    • Comply with attendance rules and be available to work on a regular basis. 
    • Perform any other job related duties as assigned.
    • Assist with check in and check outs
    • Send pre-arrival emails and post departure emails
    • Setting up amenities
    • Lobby Ambassador duties

    Qualifications

    • Hotel experience preferred.
    • Pushing, pulling, bending, stooping, and reaching upward with or without reasonable accommodation.
    • Some exposure to cleaning chemicals. 
    • Prolonged periods of standing and/or walking with or without reasonable accommodation. 
    • Ability to establish and maintain effective working relationships with associates, customers and patrons.
    • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

    Benefits

    HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

    For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

     


    HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed