• Room Service Operator

    Job Locations US-CA-Redwood City
    Posted Date 3 weeks ago(1/7/2020 3:43 PM)
    Requisition ID
    2020-10375
    # of Openings
    1
    Category
    Food and Beverage
    Position Type
    Regular Full-Time
    FLSA Status
    Non-Exempt
    Location : Location Name
    Pullman Hotel San Francisco Bay
  • About Us

    Welcome to Pullman San Francisco Bay Hotel, where our world is your playground. A prime destination for business travelers and tourists alike, our Service by Pullman culture ensures that our focus is on providing the best experience for our guests. Our associates enjoy many exciting benefits such as shift meals daily and team breakfasts twice a month. We also offer Kaiser benefits for all hourly associates. What are you waiting for? Join our team today!

    Overview

    Serve guests in hospitable manner to ensure positive guest experience.

    Responsibilities

    • Receives and visually inspects guest check for any inaccuracies, then closes the check to the proper method of payment, (i.e., cash, credit card or house charge). 
    • Ascertains guest satisfaction; in the event of dissatisfaction, tactfully negotiates accommodation. 
    • Complies with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management. 
    • Balance house bank at the end of the shift. Retrieves and returns bank from vault to workstation and return, to ensure accountability. 
    • Comply with attendance rules and be available to work on a regular basis. 
    • Perform any other job related duties as assigned.

    Qualifications

    • Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges and understand portion sizes as relating to pricing. 
    • Ability to effectively deal with and resolve conflict situations, such as inaccurate check total. 
    • Ability to operate a keyboard and Point of Sale procedures. Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation.
    • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

    Benefits

    HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

    For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

     


    HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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